Customer Support 24/7
Expert assistance for your EPM environment, with service levels agreed to fit your business.
Response times depend on your support agreement. Support around the clock can be booked as an additional service.
Advantages of our
Customer Support
Support to fit your business. We agree response times and the scope of support with you. Round-the-clock monitoring and incident response can be booked as an additional service. You work directly with Oracle EPM consultants.
Three Pillars of Our Support
- Always On: 24/7/365 monitoring and incident response across all time zones, booked as an additional service.
- Predictable SLAs: Tiered response and resolution targets aligned with business criticality.
- Expert Engineers: Direct access to certified Oracle EPM consultants – no first-line scripts.
Service Levels
- Round-the-clock support can be booked
- Response times agreed in your support contract
- Availability targets agreed for your service level
- Support from consultants who know your system
- 95% first-contact resolution
What’s Included
- Incident management & root-cause analysis
- Application & rule troubleshooting
- Monthly health checks & proactive monitoring
- Patch and release impact assessments
- Dedicated service manager
Your finance close is critical. Our support keeps it on track.
Companies that already rely on our portfolio
Svenja Frankenberger
Head of Accounting, Qualifyze
Revenue recognition used to take an employee five working days.
With NetSuite, it is now 100% automated.
Richard Gausch
CFO, TEVEO GmbH
Cloudmaven supports us on our growth path. Teveo was launched in 2019 by two founders and has since grown to over 100 dedicated team members, with sales increasing from zero to over 50 million euros. We are delighted to be advised by Cloudmaven AG with their ERP and financial expertise.
Martin Hoffmann
former CFO and Co-CEO, ON
This tool is so valuable to us that its benefits can hardly be expressed in figures. It saves an enormous amount of time and energy and, in financial terms, represents precisely the freedom we want to give our employees in their day-to-day work.
Jan Christopher Stahl
CEO, TEVEO GmbH
We chose Cloudmaven AG because their reliable end-to-end solutions enable us to develop our company securely, precisely and scalably.
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